Contact Our Support Team
Getting help in Diamond Pigs is quick and easy. Whether you want to find an answer yourself or reach out to us directly, we are here to help you get the most out of Diamond Pigs.
How would you like to get help?
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Common questions
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Can I allocate only part of my wallet to Diamond Pigs?
Yes. You stay in full control of your assets. You can easily set aside specific coins that you don’t want Diamond Pigs to trade, allowing you to manage or hold them yourself.
To exclude your favourite coins, follow these simple steps:
- Go to the Adjust Strategy page on your dashboard.
- Scroll to the bottom and click "Exclude coins from management."
- Enter the tickers for the coins you want to keep separate, then click "Confirm."
You can also access this feature directly through this link.
How do I select the right strategy?
The best strategy is the one that aligns with your personal goals. To make this easier, we created a Strategy Matching Tool. By answering a few quick questions, you'll see which strategy best fits your investment style.
For a deeper dive into how our strategies work, read more here.
What are the Diamond Pigs fees?
We keep our pricing straightforward. The Basic Plan covers your essential needs and is calculated as 0.25% of the wallet size managed by Diamond Pigs (with a minimum of $20/month, including VAT).
The Basic Plan includes:
- 1 exchange connection
- 1 investment strategy
- The ability to exclude up to 2 coins from management
If you need more, you can customise your plan with optional add-ons at any time. For a full breakdown of our pricing, click here.
How can I cancel my Diamond Pigs membership?
We believe in flexibility, so you can cancel at any time without hidden hurdles. To close your account, visit the Termination Screen and follow the instructions.
A few things to keep in mind:
- Remember to disconnect the API Key on your exchange to fully disconnect.
- Any outstanding fees must be settled upon cancellation.
- To avoid being charged for the following month, please ensure you cancel before the 1st of the month.
For a complete guide to the termination process, read more here.
Send us a message
If you still have questions or need help, just send us a ticket. We’ll review your message and get back to you as soon as we can.
Explore our Knowledge Base
Our Knowledge Base is a great place to find detailed information on a wide range of topics:
